Last updated: 2026
1. Order Processing
Orders are prepared once payment is confirmed. Most pallets are palletized and ready to ship within [2–5] business days. Larger LTL and truckload orders may require additional handling time, which we will confirm at the time of order.
2. Shipping Methods
- Pallets: shipped via LTL freight with tracking.
- Truckloads: shipped via full-truckload freight to your delivery location or terminal.
- Local pickup: available by appointment at our facility for buyers who arrange their own transport.
3. Shipping Costs
Freight charges are calculated based on weight, dimensions, destination and delivery type, and are quoted before you confirm your order. Liftgate service, residential delivery, or inside delivery may incur additional fees.
4. Delivery Times
Transit times vary by destination and carrier, typically [3–10] business days after dispatch. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or other factors outside our control.
5. Inspecting Your Shipment
Please inspect all pallets at the time of delivery. If you notice visible damage or a shortage, note it clearly on the carrier's delivery receipt (bill of lading) and take photographs before signing. Failing to document damage at delivery may limit our ability to help with a claim.
6. Returns Policy
Because our merchandise is sold at deep, as-is liquidation pricing, all sales are generally final and non-returnable. We do not accept returns based on the mix of items, individual item conditions, or resale value, as these are inherent to liquidation merchandise.
Limited Exceptions
We will work with you in good faith in the following situations, provided they are reported within [3] days of delivery with photo documentation:
- The shipment was materially different from what was ordered.
- The load arrived with significant freight damage documented at delivery.
- We shipped the wrong load in error.
In accepted cases, our remedy may include a replacement, partial credit, or refund at our discretion. Return shipping arrangements will be agreed in writing.
7. Refunds
Approved refunds are issued to the original payment method within [5–10] business days after the claim is resolved. Original freight charges are non-refundable unless the error was ours.
8. Cancellations
Orders may be canceled before they are shipped, subject to any payment-processing fees. Once an order has shipped, it cannot be canceled.
9. Contact
For shipping questions or to report a delivery issue:
- Email: ceo@elhafidikllc.store